Last updated: May 12, 2025
Shipping Policy
Order Processing & Shipping Times
- Orders are typically processed within 1-3 business days.
- Shipping times vary based on location and chosen shipping method.
Shipping Methods & Costs
- We offer standard and expedited shipping options.
- Shipping costs are calculated at checkout based on weight, location, and service chosen.
Shipping Restrictions
- BLVS only ships within the U.S. currently.
- Some oversized or hazardous materials may require special shipping arrangements.
Lost or Damaged Shipments
- Customers must inspect shipments upon arrival and report any damage within 48 hours.
- BLVS is not responsible for shipping delays caused by carriers, weather, or unforeseen circumstances.
Return Policy
Return Eligibility
- Returns are accepted within 30 days of purchase for unused and unopened items.
- Custom orders, clearance items, and special-order products are non-returnable.
Return Process
- Contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. In case of defective items, a Vendor Troubleshooting Case # may also be required!
- Drop off, or ship items back with original packaging, RMA #, & copy of Invoice, if available.
- Refunds or exchanges will be processed within 7-10 business days after inspection.
Restocking Fees
A restocking fee of up to 20% may apply to returned items.
Returns of Non-Defective Stock Products
- Non-defective stock (standard items we stock, that are not special order) products may be returned for credit or a refund to the original method of payment within 30 days of the original sale.
- Returned products must be in a resaleable condition and include original packaging, accessories, product manuals, and any other paperwork they came with originally.
- BLVS reserves the right to refuse any incomplete or damaged returns.
- Shipping & handling costs are non-refundable.
- All sales are final after 30 days of purchase. No return for credit will be accepted after this period.
Return of Defective Products
- BLVS’ warranty obligations vary and are limited to the manufacturer of the product.
- Customers need to contact the manufacturer for troubleshooting and obtain Vendor Tech Support Ticket / Case Numbers. This step should take place before requesting a BLVS RMA!
- COD customers must pay for all replacements upfront. If the manufacturer deems the product defective, BLVS will issue credit or refund to the original form of payment.
DOA (Dead on Arrival) or Bad Out-of-Box Items
- BLVS may, at its sole discretion, exchange DOA items purchased within 30 days at no charge to the customer, if the manufacturer’s policy allows such returns.
- Certain manufacturers, only offer repairs for DOA items rather than replacements. BLVS will follow the manufacturer’s policy.
- If the manufacturer determines the product is not defective or was damaged by user abuse, the customer is responsible for:
- All shipping charges.
- Payment for any previously provided replacement.
- Reversal of any credit issued.
Products Returned for Repair
- BLVS may, at its sole discretion, ship defective products to the manufacturer for warranty or service on behalf of the customer.
- Customers must have an account in good standing.
- Any repair, shipping, or handling costs incurred will be charged to the customer.
Return Merchandise Authorization (RMA) Requirement
- No returns will be accepted without a Return Merchandise Authorization (RMA) Number from BLVS.
- All returns must be coordinated with either your sales representative or the BLVS returns department.